ROYAL SERVICESmobile messaging terms & privacy.

By providing your mobile number to Royal Services LLC (“ROYAL SERVICES,” “we,” “our,” or “us”) — whether through our website, a paper or digital form, by texting in to one of our published numbers, or in person to one of our representatives — you agree to receive SMS and MMS messages from us, and you agree to these SMS Terms of Service (“SMS Terms”). If you do not agree, do not provide your mobile number, or reply STOP at any time.

1.1 Program description

The ROYAL SERVICES mobile messaging program (the “Program”) delivers transactional and promotional text messages that may include:

• account, appointment, and order updates;
• service and follow-up notifications;
• customer-care responses to questions you send us;
• occasional promotional offers and announcements; and
• requests for information needed to fulfill your inquiry.

1.2 Consent

You enroll in the Program when you submit your mobile phone number to us through one of our intake channels (web form, in-person sign-up, inbound text, or phone call where you authorize messaging). Consent is not a condition of purchasing any goods or services from ROYAL SERVICES. You represent that you are the subscriber or customary user of the mobile number you provide and that you are at least 18 years of age.

1.3 Message frequency

Message frequency varies based on your account activity and your interactions with us. You may receive a handful of messages per inquiry, and recurring messages thereafter as new updates or offers become available.

1.4 Message and data rates

Message and data rates may apply. Charges are billed by, and payable to, your mobile service provider. Please contact your carrier for pricing plans and details.

1.5 Help — how to get support

For help, reply HELP to any message we send you. You will receive an automated reply with our contact information. You can also reach us directly at info@rsroyalservices.com.

1.6 Opt-out — how to stop messages

You may cancel the Program at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us. After you send one of these keywords, we will send a single confirmation that you have been unsubscribed and we will stop sending you Program messages. To rejoin, sign up again as you did the first time, or text START from the same mobile number.

1.7 Supported carriers

The Program is available on most major U.S. carriers, including AT&T, T-Mobile (including Sprint), Verizon Wireless, U.S. Cellular, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

1.8 Eligibility & territory

The Program is open to U.S. residents who are 18 years of age or older and who use a U.S.-based mobile number issued by a participating carrier. The Program is not directed to children under 13 and we do not knowingly send marketing messages to anyone under 18.

1.9 Changes to the Program or these Terms

We may modify or terminate the Program at any time without notice. We may also revise these SMS Terms at any time by posting the updated version at this URL with a new effective date. Material changes that affect your rights will, where practical, be communicated by SMS or email before they take effect. Your continued participation in the Program after the effective date constitutes acceptance of the revised SMS Terms.

1.10 Disclaimers

THE PROGRAM IS OFFERED ON AN “AS IS” BASIS. WE DO NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROYAL SERVICES AND ITS CARRIERS ARE NOT LIABLE FOR ANY DELAYS, FAILED DELIVERIES, OR ANY OTHER LOSSES RESULTING FROM YOUR USE OF, OR INABILITY TO USE, THE PROGRAM.

This Privacy Policy explains how Royal Services LLC collects, uses, shares, and protects information when you contact us, sign up for our SMS / MMS program, or otherwise interact with our services.

2.1 Information we collect

When you participate in the Program we collect:

• Mobile number — provided by you at sign-up and used to deliver Program messages.
• Name, email address, and ZIP code — when you reply to a follow-up prompt or otherwise share them with us.
• Message content — the text of messages you send and receive through the Program, including timestamps and delivery status.
• Carrier and device metadata — carrier identifier and basic delivery information returned to us by our messaging provider for diagnostics.
• Consent and opt-out records — the source, date, and time of your opt-in, and any subsequent opt-out keyword.

2.2 How we use your information

• To send you the messages you requested as part of the Program.
• To respond to inquiries, follow up on services, and complete transactions you initiate with us.
• To improve our services, troubleshoot delivery issues, and detect and prevent fraud or abuse.
• To comply with legal obligations, including record-keeping requirements imposed by U.S. federal and state law.

2.3 How we share your information

ROYAL SERVICES does not sell, rent, share, or otherwise disclose mobile phone numbers or SMS opt-in data to any third party or affiliate for marketing or promotional purposes. We share information only with:

• Service providers who process information on our behalf to operate the Program — including our messaging provider (Sendivo, which delivers TCR-registered 10DLC SMS) and our infrastructure providers. These providers are contractually bound to use information only as necessary to provide services to us and to keep it confidential.
• Legal & safety — when required by applicable law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of ROYAL SERVICES, our customers, or others.
• Business transfers — if ROYAL SERVICES is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to the protections in this Policy.

The categories above are the only circumstances in which Program data leaves our control. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

2.4 Data retention

We retain consent records and message logs for as long as required to operate the Program, defend legal claims, and meet record-keeping obligations under U.S. telecommunications regulations. When the retention period ends we delete or de-identify the records.

2.5 Security

We use commercially reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, use, alteration, or disclosure. No system is perfectly secure, and you are responsible for keeping your mobile device and account credentials safe.

2.6 Your choices & rights

• Opt out of SMS at any time by replying STOP to any Program message.
• Access, correct, or delete personal information we hold about you by contacting info@rsroyalservices.com. If you are a California, Virginia, Colorado, Connecticut, or Utah resident you may have additional rights under your state’s consumer-privacy law, including the right to know what personal information we have collected, the right to delete it, the right to correct inaccuracies, and the right to opt out of certain sharing. We will not discriminate against you for exercising these rights.
• Authorized agent. You may designate an agent to submit a request on your behalf; we may require verification of your identity and the agent’s authority before responding.

2.7 Children’s privacy

The Program and our services are not directed to children under 13 and we do not knowingly collect personal information from anyone under 13. If you believe we have collected information from a child under 13, contact us at info@rsroyalservices.com and we will delete it.

2.8 Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective” date at the top of this page reflects the most recent revision. Material changes will, where practical, be communicated by SMS or email before they take effect.

For questions about these SMS Terms or our Privacy Policy, to request access to your information, or to lodge a complaint, reach us using any of the channels below. We respond to verifiable requests within the timelines required by applicable law.

Last updated May 1, 2026. This page is the canonical customer-care URL for ROYAL SERVICES mobile messaging and is referenced in our messaging-provider configuration with Sendivo.